Refund Policy

Ticketing and Refund Provision

  • Tickets are non-refundable.  All purchases of tickets for KIES2020 (including any goods or services packaged together with tickets) are non-refundable, including for tickets that are lost or stolen.
  • Tickets do not include transportation, visa or lodging services.  You acknowledge that a purchase of ticket to an event does not include services for, nor the reimbursement of costs for: (a) transportation to or from the event, or between event venues; (b) obtaining visas or appropriate immigration status in order to attend the event; or (c) accommodation while attending the event.  Any referral by the KIES2020 Group as to where to obtain such services are not endorsements as to their quality or reliability.  Any issues with such services should be directed to the goods or service providers themselves.
  • No Goods, Services, Events or Demonstrations by Attendees.  It is strictly forbidden for any attendee (or affiliated company or organization of an attendee) to provide goods or services, or to host or organize any event or demonstration, in conjunction with, contiguous to, or purporting to be related to an event by the Kaizen and INSEAD Group without the express prior permission of KIES2020 organizers.  In the event of a breach of the terms of this paragraph 3, any tickets held by such attendee may be immediately cancelled without reimbursement, and appropriate legal action may be taken.
  • No Reselling/Transferring Tickets for Commercial Gain.  The tickets you purchase are for your own personal use or that of your business only and may not be resold or transferred for commercial gain under any circumstances, including, but not limited to as part of any promotion or competition, without the express written consent of the organizers. Any resale or transfer of any tickets breaching this paragraph may result in the immediate cancellation of the subject tickets without reimbursement.
  • Other Causes of Cancellation of Tickets.  The organizers reserve the right to cancel a ticket, without reimbursement, for any behaviour by an attendee that it deems disruptive, immoral, unlawful, otherwise unacceptable or in breach of these terms and conditions.
  • Tickets are Revocable.  Your ticket remains the property of the KIES2020 organizers and is a personal revocable license that may be withdrawn at any time without reason in exchange for a refund of the ticket price you paid, which you agree to be sufficient compensation.
  • No Unauthorized Recordings; Consent to be Recorded; Consent to Use Likeness.  Except for a reasonable number of snapshots or video recordings taken for personal use only, the unauthorized use of photographic and recording equipment at an event is prohibited.  You consent to be recorded by photographic, videography or audio means while attending the KIES2020 symposium.  Further, you grant the irrevocable and unrestricted right to use, re-use, reproduce, exhibit, publish and re-publish, and display, for commercial purposes or otherwise, your photograph, voice and likeness contained within any media captured or recorded at the event.
  • Name Changes on Tickets.  Reasonable requests for changes of the name on an event ticket will be considered by emailing However, the organizers reserves the right to deny any such request in its discretion for any reason, disclosed or undisclosed.
  • Minors must be Accompanied by an Adult.  Any ticket issued to a person under the age of majority is invalid for admission to an event unless such person is also accompanied by an adult attendee.
  • Customer Complaints - Complaints should be made to We will endeavor to resolve any customer complaints within reason.

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